Responsible Gaming

Responsible gaming at Sultan Bet on syltan.bet means approaching casino and sports betting as entertainment, not as a way to make money or solve financial problems. The purpose of this page is to help you make informed, conscious decisions about your play, understand the risks of gambling, and use the protection tools available to you.

The operator behind syltan.bet is Continental Solutions Ltd B.V., licensed in Curaçao under Antillephone N.V. (licence 8048/JAZ). This licence offers fewer protections than a UK Gambling Commission (UKGC) licence, and Sultan Bet is not covered by UKGC or UK dispute schemes. In response, Sultan Bet voluntarily provides internal limits, self-exclusion options, and access to independent support organisations so that you can manage your gambling safely in line with UK responsible gambling expectations as of 2025.

If you are unsure about your gambling, or worried about someone else's gambling, this page explains the main risks, warning signs, available tools on syltan.bet, and independent help and advice services.

Risk Awareness

Gambling always carries a financial and psychological risk. On Sultan Bet, the combination of fast deposits (including crypto, cards, and e-wallets), round-the-clock access, and high betting frequency can increase the risk of harm, especially for UK players who do not benefit from UKGC protections.

Signs Of Problem Gambling

• Gambling more often, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or sports bets most of the day, including at work, school, or with family.
• Chasing losses by increasing stake sizes or switching to faster methods such as crypto to "win it back".
• Spending money on syltan.bet that was meant for bills, rent, food, or other essentials.
• Borrowing, using overdrafts, credit cards, or payday loans to deposit, or hiding gambling transactions.
• Feeling guilt, anxiety, irritability, or shame about your gambling, but continuing to play.
• Lying to friends or family about how much time or money you spend on Sultan Bet.

Self-Assessment Questions

Read these statements carefully and ask yourself whether they apply to you in the last 12 months:

• I sometimes gamble with money that I really cannot afford to lose.
• I have tried to cut down or stop gambling, but found it difficult or impossible.
• I gamble to escape problems, reduce stress, or improve my mood.
• I feel restless or irritable when I cannot gamble.
• I have argued with people close to me about my gambling or tried to hide it from them.
• I have used credit, loans, or selling personal items to finance my gambling.

If you answered "yes" to one or more of these statements, your gambling may be at risk of becoming harmful. Consider using the limits and self-exclusion tools on syltan.bet and seek confidential support from one of the independent organisations listed below.

Limits & Tools

Sultan Bet provides a range of voluntary tools to help you control how much time and money you spend on Sultan Bet. These tools are offered under the Curaçao licence and are not mandated by the UKGC, so you should actively set them according to your own circumstances.

Deposit Limits (Daily, Weekly, Monthly)

1. Log in to your account on syltan.bet.
2. Go to "My Account" > "Responsible Gaming" > "Deposit Limits".
3. Choose the period you want to control: Daily, Weekly, or Monthly.
4. Enter the maximum amount (for example, £20 per day, £100 per week, or £300 per month) that you are prepared to lose without affecting your essential expenses.
5. Confirm your new limit. Increases may take effect only after a cooling-off period (for example, 24 hours), while decreases usually apply immediately.

When your limit is reached for the relevant period, further deposits to Sultan Bet will be blocked until the period resets. This helps you avoid chasing losses using fast payment methods, including crypto or e-wallets processed by Continental Solutions Ltd (Cyprus).

Time Limits And Session Controls

1. Open "My Account" > "Responsible Gaming" > "Time Limits".
2. Set a maximum continuous session duration (for example, 30, 60, or 120 minutes).
3. Optionally set a total daily playing time (for example, two hours per day).
4. Save your settings. Once the limit is reached, you will receive an on-screen notification and be automatically logged out or blocked from placing further bets until the specified time has passed.

These timers are designed to interrupt long, unplanned sessions that may occur during evenings, weekends, or live sports events popular with UK users, such as Premier League matches.

Short Breaks ("Time-Out")

1. Navigate to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select a temporary break period, typically between 24 hours and 72 hours, or up to 30 days.
3. Confirm your decision. During the Time-Out, you will not be able to deposit or place bets, but you may still log in to check account information where permitted by internal policies.

A Time-Out is useful if you feel your gambling is starting to get out of control, or if you have experienced a significant win or loss and need space to think clearly. For more serious concerns, consider the longer self-exclusion options explained below.

Important UK Note: These tools are provided by Sultan Bet on a voluntary basis and are not equivalent to UKGC-mandated protections. You remain responsible for setting and maintaining suitable limits for your personal circumstances.

Self-Exclusion

Self-exclusion is a stronger measure than a Time-Out. It is intended for situations where you feel unable to control your gambling and need a long-term or permanent break from Sultan Bet on syltan.bet.

How To Apply Self-Exclusion

1. Log in to your account, if you are able to do so safely.
2. Go to "My Account" > "Responsible Gaming" > "Self-Exclusion".
3. Choose the duration of your self-exclusion. Available periods typically include:
   • 6 months
   • 1 year
   • 3 years
   • Permanent / Lifetime
4. Read the consequences carefully and tick the confirmation box to acknowledge that you understand them.
5. Click "Confirm Self-Exclusion". You will receive an on-screen confirmation and, where possible, a confirmation e-mail.

If you are unable to access your account, you may request self-exclusion by contacting customer support via live chat on syltan.bet or by emailing the Responsible Gaming team (see contact details below). For your protection, the operator may request additional information to correctly identify your account and related profiles, including possible sister brands such as Lilibet operated by the same company.

Consequences Of Self-Exclusion

• You will not be able to log in, deposit, or place bets on Sultan Bet for the chosen period.
• New accounts that you attempt to create with matching or linked details may be closed when detected.
• Open bets will usually be settled as normal according to the Terms & Conditions. Any remaining real-money balance will be handled in line with the withdrawal rules, subject to KYC/AML checks and withdrawal limits (such as daily and monthly payout caps).
• During self-exclusion, you may be prevented from withdrawing bonus funds or participating in promotions, especially if bonuses span multiple sister brands.
• A permanent/lifetime exclusion is intended to be final. Requests to reopen such accounts may be refused.

Important UK Note: Sultan Bet is not licensed by the UKGC and is not part of the UK-wide GamStop scheme. Internal self-exclusion on syltan.bet will not automatically block you from gambling with other operators. If you live in Great Britain, you should additionally consider registering with GamStop (see Support Resources) to block UK-licensed sites.

Support Resources

Independent support is a crucial part of staying safe when gambling, particularly because Sultan Bet operates from Curaçao and UK-specific regulatory protections (such as UKGC-approved ADR and IBAS) do not apply. The services listed below provide confidential, professional assistance to UK players and their families as of 2025.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from the UK, 24 hours a day, 7 days a week. Trained advisers can help you understand your situation, create a plan, and refer you to local treatment services.
• GamCare Online Services: Live chat and moderated forums at gamcare.org.uk offer real-time support and peer discussions in English.
• NHS Gambling Services (England, Scotland, Wales): Contact your GP or visit nhs.uk and search "problem gambling" for details of specialist clinics and talking therapies available on the NHS.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom - GamStop: Free service for residents of Great Britain that blocks access to online gambling sites licensed by the UKGC for chosen periods (e.g., 6 months, 1 year, 5 years). Register at gamstop.co.uk. Note: Because Sultan Bet is licensed in Curaçao and not in the UK, GamStop will not block your syltan.bet account; however, it can significantly reduce your overall exposure to gambling websites.
• Spain - RGIAJ: Residents in Spain can register in the General Registry of Gambling Access Bans (RGIAJ) via ordenacionjuego.gob.es. This blocks gambling with locally licensed operators. As with GamStop, it does not apply directly to syltan.bet but is useful for broader harm reduction.

Blocking Software And Apps

• Gamban: Device-level blocking software that restricts access to thousands of gambling websites and apps, including many offshore operators. See gamban.com.
• BetBlocker: Free open-source blocking tool that allows you to set a blocking period and restrict access to gambling content. See betblocker.org.
• Device-Level Controls: You may also use built-in parental controls, DNS filters, and browser add-ons to limit or block gambling content on your devices.

Family And Friends Support

• GamAnon (Gamblers Anonymous Family Groups): Offers meetings and support for family members affected by someone else's gambling. Visit gamanon.org.uk for meeting information.
• GamCare Forum & Family Support: Dedicated sections of the GamCare forums and chatrooms provide spaces for partners, parents, and friends to share experiences and coping strategies.

All these services are independent from Sultan Bet and provide confidential, non-judgmental support. They can help you create a structured plan to reduce or stop gambling, address financial and emotional impacts, and access longer-term treatment, whether or not you continue to use Sultan Bet.

Help for Family

Gambling problems can affect partners, children, and wider family as much as the person who gambles. If you are worried about someone using Sultan Bet on syltan.bet, you do not need to face this alone, even though the operator is licensed offshore and not overseen by UK consumer-protection bodies.

How To Start The Conversation

• Choose a calm time, without alcohol or immediate money pressure, and express concern using "I" statements (for example, "I'm worried about how much you are gambling online").
• Focus on specific behaviours (missed bills, secrecy, mood changes) rather than accusations or labels.
• Listen actively and allow the person to explain how they feel, even if you disagree.
• Encourage them to use the tools on syltan.bet (limits, Time-Out, self-exclusion) and to contact independent support services.

Support Resources For Families

• GamCare Family & Friends: Information, live chat, and forums specifically for affected others at gamcare.org.uk.
• GamAnon: Peer support groups for relatives and friends of people with gambling problems (see gamanon.org.uk for UK meetings and online sessions).
• Online Forums & Chats: Moderated online communities via GamCare and Gambling Therapy provide a safe place to share experiences and coping strategies.

Recommended Next Steps

• Suggest that the person speaks to a GP or mental-health professional about their gambling, anxiety, or depression. In the UK, the NHS offers specialist gambling treatment in some areas.
• Encourage them to contact the National Gambling Helpline (0808 8020 133) or Gambling Therapy for confidential advice and potential referral to local services.
• Consider practical measures such as reviewing shared finances, limiting access to shared funds, and using blocking software on shared devices.
• Look after your own wellbeing by seeking support for yourself, even if the person who gambles is not yet ready to change.

Operator's Commitment

Continental Solutions Ltd B.V., the company operating Sultan Bet on syltan.bet under Curaçao licence 8048/JAZ (Antillephone N.V.), recognises the importance of responsible gambling, particularly for UK players who do not benefit from UKGC-level protections. While the Curaçao framework imposes fewer obligations, Sultan Bet voluntarily applies internal controls designed to identify and reduce gambling-related harm as of 2025.

Internal Risk Checks And Monitoring

• Behavioural Analysis: The operator may monitor indicators such as frequent deposits, rapid stake increases, long continuous sessions, repeated use of high-risk payment methods (including crypto), and multiple failed deposit attempts.
• Affordability And Source Of Funds: In some cases, Sultan Bet may request information about your income, source of funds, or financial situation before allowing further deposits or withdrawals, especially where high or unusual activity is detected.
• Automated Warnings: You may receive on-site pop-ups or e-mails reminding you of your gaming behaviour, suggesting breaks, or inviting you to review your limits.
• Account Interventions: Where significant risk is identified, the operator may apply restrictions such as deposit limits, temporary suspension, or self-exclusion, and may decline additional bonuses or promotions.

When Support May Contact You

• If your activity suggests a substantial increase in risk (for example, rapid escalation in average stake size, high-frequency deposits in a short period, or repeated attempts to bypass limits), the Responsible Gaming team may proactively contact you via e-mail, phone, or live chat.
• During these contacts, staff may:
  • Discuss your gambling behaviour and remind you of the tools available.
  • Offer to apply limits, Time-Out, or self-exclusion on your behalf.
  • Provide information about independent help services (e.g., GamCare, Gambling Therapy).
• All interactions are intended to be respectful and supportive, but they cannot replace independent medical, legal, or financial advice.

Regulatory Note: These measures are implemented under the Curaçao licensing regime and internal policies of Sultan Bet. They are not equivalent to UKGC requirements, and UK players are not protected by UK dispute resolution bodies such as IBAS. Nothing in this section limits your legal rights under applicable law, but it should not be treated as legal advice.

Updates

Responsible gambling standards, legal frameworks, and internal policies may evolve over time. Sultan Bet aims to keep this responsible gaming page accurate and relevant for Sultan Bet players in 2025 and beyond.

• Website Notifications: Material changes to responsible gaming tools or policies may be highlighted via banners or notices on syltan.bet, particularly within the "Responsible Gaming" and "Terms & Conditions" sections.
• E-mail Communication: Where required or appropriate, you may be informed of significant updates by e-mail using the address registered to your account. Ensure your contact details remain accurate and that you read all service e-mails.
• Policy Documents: Related documents, such as the Terms & Conditions, Bonus Terms, and KYC/AML policy, may be revised periodically. The current versions will be available on syltan.bet and should be reviewed before you continue to gamble.

Date of last update to this responsible gaming page: 6 November 2025.

Contact & Feedback

If you have questions about responsible gambling, want to adjust your limits, request a Time-Out or self-exclusion, or provide feedback on how Sultan Bet manages player protection, you can contact the dedicated Responsible Gaming team at syltan.bet.

Responsible Gaming Contacts

• E-mail: [email protected] (intended for responsible gambling queries, self-exclusion requests, and player protection concerns).
• Telephone: A dedicated line may be available via the contact section on syltan.bet; check the "Contact Us" page for the most up-to-date number applicable in 2025.
• Live Chat: Available on syltan.bet (subject to operating hours) for real-time assistance with responsible gaming tools and account-level protection measures.

Feedback And Self-Control Request Form

You may also submit a structured request or feedback through the Responsible Gaming form:

Full name:


Registered e-mail address:


Subject:


Type of request:
Information about responsible gaming Set or change deposit/time limits Request Time-Out Request self-exclusion General feedback or complaint about player protection

Details of your request:


Submit request

All information you provide for responsible gambling purposes will be handled confidentially in line with the operator's privacy and KYC/AML obligations. However, Sultan Bet may retain relevant data and apply necessary account measures where there is evidence of problem gambling, bonus abuse, or other risk factors, in order to protect both you and the integrity of the services offered on syltan.bet.