Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Continental Solutions Ltd B.V., operating the Sultan Bet brand via the website syltan.bet (the "Website") for the UK-facing profile identified internally as Sultan Bet. By registering an account or using any services on syltan.bet, you agree to be bound by these Terms.

These Terms are effective from 6 November 2025 and apply to all use of the Website from that date onwards. The services are offered from Curaçao under licence 8048/JAZ issued via Antillephone N.V. Continental Solutions Ltd B.V. is not licensed by the UK Gambling Commission (UKGC), the Website is not part of GamStop, and you will not have access to UKGC or IBAS dispute resolution. Your statutory consumer rights under applicable mandatory UK law remain unaffected where they cannot legally be excluded.

Definitions

In these Terms, unless the context requires otherwise:

"Operator" means Continental Solutions Ltd B.V., a company organised under the laws of Curaçao, with registered address at Fransche Bloemweg 4, Curaçao, operating the Sultan Bet brand via syltan.bet and related payment entities, including Continental Solutions Ltd (Cyprus) for payment processing.
"Website" means the online gambling platform accessible at syltan.bet, including all subdomains, mobile versions, and applications controlled by the Operator.
"User" or "Player" or "you" means any natural person who visits the Website, opens an account, places a bet, wagers funds, or otherwise uses any services on syltan.bet.
"Account" means the personal, single-player user account registered in your name on the Website, used to access the gambling services, hold funds, and participate in promotions.
"Bet" means any stake, wager, or risk of money or equivalent value placed by you on sports, esports, virtual events, casino games, live casino games, or any other game or product offered on the Website.
"Wager" or "Wagering" means the act of staking funds (cash or bonus funds) on a Bet or game round, including spins, hands, rounds, or tickets.
"Bonus" means any promotional value credited to your Account by the Operator, including free spins, free bets, matched deposit bonuses, cashback, or any other non-cash incentive subject to specific conditions.
"Bonus Funds" means funds in your Account that originate from a Bonus and are subject to wagering or other conditions before they become withdrawable Real Money.
"Real Money Balance" means funds you have deposited, or that have been credited as cash winnings or refunds, which are not subject to wagering requirements.
"Wagering Requirements" means the total amount you must wager using your Real Money and/or Bonus Funds before Bonus Funds and any associated winnings may be converted into withdrawable cash.
"Games" means all casino games, live casino games, slots, instant games, and any similar products available on the Website.
"Sportsbook" means all fixed-odds betting, live betting, virtual sports, and similar betting products offered on the Website.
"Restricted Jurisdiction" means any country or territory where online gambling is prohibited or where the Operator chooses not to accept players, whether or not explicitly listed on the Website.
"Sister Brand" means another brand operated by the same group of companies as Sultan Bet, including but not limited to Lilibet, for the purpose of cross-brand risk management and bonus abuse prevention.
"Business Day" means any day other than a Saturday, Sunday, or public holiday in Curaçao, unless otherwise stated.

Account Registration

Eligibility and Age Verification

Minimum age: You may only open an Account and use the Website if you are at least 18 years old and have reached the legal age for online gambling under the laws of your country of residence. By registering, you confirm that this requirement is met.
UK users: If you are a resident of the United Kingdom, you acknowledge that the Operator is licensed in Curaçao and not by the UKGC. By continuing to use the Website in 2025, you accept that you will not benefit from UKGC, GamStop, or IBAS protections and that Curaçao is the primary regulatory jurisdiction.
Legal capacity: You warrant that you have full legal capacity to enter into these Terms and that you are acting on your own behalf and not on behalf of any other person or entity.
Restricted jurisdictions: You must not register or use the Website if it is illegal to do so under the laws of your jurisdiction. It is your sole responsibility to ensure that your use of the Website is lawful.

Registration Process and KYC

Account creation: To open an Account, you must complete the online registration form, providing accurate and complete information, including your full name, date of birth, residential address, email address, phone number (where requested), and any other details requested by the Operator.
Email verification: You may be required to verify your email address by clicking on a link sent to the address you provide. The Operator may suspend or restrict your Account until verification is completed.
KYC and AML checks: In line with anti-money laundering (AML) and know-your-customer (KYC) obligations applicable to Curaçao licensees and industry standards in 2025, the Operator may request documents at any time, including but not limited to: a valid photo ID, proof of address, proof of payment method ownership, and source of funds/source of wealth documentation.
Verification before withdrawals: The Operator may refuse or delay deposits, bets, or withdrawals until your identity, age, address, and payment methods are verified to its reasonable satisfaction. Failure to provide requested documents in a timely and satisfactory manner may lead to Account suspension or closure.

User Obligations and Account Security

Accuracy of data: You must ensure that all information you provide during registration and throughout the life of your Account remains true, complete, and up to date. You must promptly update any changes via the Website or customer support.
Single account policy: You may only open one Account on the Website. Multiple accounts, including across sister brands such as Lilibet, may be treated as an abuse of these Terms and may lead to closure of all related accounts.
Password security: You are responsible for choosing a strong password and keeping your login details confidential. Any activity carried out under your login credentials will be deemed to have been carried out by you.
Unauthorised use: If you suspect that your Account has been compromised, you must immediately change your password and notify customer support. The Operator may temporarily suspend the Account while investigating.
Self-responsibility: You are responsible for all bets placed and transactions made using your Account, whether or not they were authorised by you, unless the Operator has failed to implement reasonable security measures.

Responsible Gambling and Self-Exclusion

Internal tools only: The Website provides responsible gambling tools such as deposit limits, loss limits, session limits, and internal self-exclusion options. These tools are managed by the Operator under its Curaçao licence framework.
No GamStop integration: The Website is not connected to GamStop or other UK-wide self-exclusion registers. If you are self-excluded via GamStop from UKGC-licensed operators, that exclusion will not automatically apply on syltan.bet.
Problem gambling: If you believe you may have a gambling problem, you should immediately use the internal self-exclusion options, stop using the Website, and seek support from independent organisations (for example, UK-based counselling services) that operate independently of the Operator.

Betting & Gameplay Rules

General Betting Conditions

Game rules: Each Game and Sportsbook market is governed by its specific rules, paytables, and bet limits as displayed on the Website. By placing a bet, you confirm that you understand and accept the applicable rules.
Minimum and maximum stakes: The minimum and maximum stakes per bet or game round are determined by the Operator and/or the relevant game provider and are displayed within the Game or on the bet slip. The Operator may change these limits at any time.
Bet acceptance: A bet is only deemed accepted once it has been confirmed and appears in your betting history or game logs. If there is any dispute about whether a bet was placed, the Operator's system records will prevail, subject to manifest error.
Currency: UK players typically place bets in GBP where available. Currency options and any conversion fees are displayed on the Website and may change in 2025 according to banking and processor policies.

Cancellation, Settlement, and Errors

No cancellation by player: Once a bet has been accepted by the system, you cannot cancel or amend it unless explicitly allowed by a specific feature (for example, a "cash out" option on Sportsbook, where available).
Operator cancellation: The Operator reserves the right to void or cancel bets in whole or in part in cases of obvious error, including but not limited to incorrect odds, palpable errors in market setup, or technical failures that render a bet invalid.
Technical issues: If a Game or betting session is interrupted due to a technical failure on the Operator's side or the game provider's side, the outcome of any completed rounds will stand and unfinished rounds will, where possible, either be restored on reconnection or voided with stakes returned, in accordance with the relevant game provider's rules.
Final settlement: Sports bets are settled based on the official results provided by the governing body of the relevant event. Casino and live casino results are determined by certified random number generators (RNG) or physical equipment, as applicable.

Conduct in Live Casino, Sportsbook, and Chats

Prohibited behaviour: You must not engage in abusive, threatening, discriminatory, or obscene language or behaviour in any chat, live casino, or customer communication. This includes harassment of dealers, other players, or staff.
Fraud and collusion: You must not attempt to cheat, exploit software bugs, use bots, collude with other players, or otherwise manipulate any Game or bet. Suspicion of such behaviour may lead to Account suspension, confiscation of winnings, and notification to relevant authorities.
Single-player use: You must not allow third parties to access your Account or place bets on your behalf. Syndicate betting or arbitrage strategies that exploit delays or errors may be treated as abuse.
Fair play: The Operator may, at its discretion, refuse bets, limit stakes, or exclude you from specific Games or promotions if it reasonably suspects unfair play, bonus abuse, or any form of prohibited conduct.

Bonus Terms

General Bonus Conditions

Promotional communications: Bonuses and promotions may be offered via the Website, email, SMS, or on-site banners. Each Bonus is subject to these general Terms and to specific rules displayed in the relevant promotion at the time of the offer in 2025.
Eligibility: Bonuses may be restricted to particular player segments, countries, currencies, or devices. The Operator may exclude UK residents or certain players from specific promotions at its discretion.
Single use: Unless otherwise stated, each Bonus is limited to one per person, household, IP address, device, and payment method. Use of a Bonus across multiple accounts, including accounts at Sister Brands such as Lilibet, may be treated as abuse.

Bonus Activation and Wagering Requirements

Activation: A Bonus may be activated automatically on deposit or require manual opt-in (for example, by entering a bonus code or selecting the promotion). Activation conditions and time limits are specified in the promotional details.
Wagering multiple: Unless stated otherwise, deposit match bonuses and free bonus balances are typically subject to wagering requirements such as e.g. 30x-40x the Bonus amount, or 30x the deposit plus Bonus, before withdrawal of Bonus-derived funds is permitted. The exact multiple for any Bonus will be specified in that promotion.
Contribution by game: Different Games may contribute differently to wagering requirements. For example, slots may contribute 100%, table games and live casino a lower percentage, and certain low-risk bets 0%. The applicable contribution table is provided in the Bonus-specific terms.
Timeframe: Bonuses must usually be wagered within a specified period (for example, 7-30 days) counted from activation in 2025. Failure to meet the wagering requirements within that period may result in forfeiture of the Bonus and associated winnings.

Bet Restrictions and Prohibited Play

Maximum bet while wagering: When an active Bonus is in play, you may be subject to a maximum stake per bet or spin (for example, £5 or 10% of the Bonus amount, whichever is lower) until wagering requirements are met. Exceeding these limits may lead to cancellation of the Bonus and related winnings.
Prohibited games and strategies: Certain Games or specific bets (for example, very low-risk bets, equal-money bets, or heavily hedged wagers) may be excluded from wagering or treated as irregular play. These restrictions are listed in the Bonus-specific terms and may be updated from time to time in 2025.
Bonus abuse: The Operator may treat any of the following as Bonus abuse: opening multiple accounts (including across Sister Brands such as Lilibet), structuring bets to guarantee profits from Bonuses, colluding with other players, or deliberately playing prohibited Games with Bonus Funds.

Combining Promotions and Bonus Removal

No automatic combination: Bonuses cannot usually be combined unless explicitly permitted. If multiple promotions are available, only one may apply to a single deposit or betting session, as specified in the promotional terms.
Order of use: Where both Real Money and Bonus Funds are present, the Website will normally stake Real Money first, followed by Bonus Funds, unless otherwise specified.
Bonus cancellation: You may request cancellation of an active Bonus via customer support, provided that wagering requirements have not yet been completed. Cancelling a Bonus will usually result in the forfeiture of all Bonus Funds and any winnings derived from them.
Operator rights: The Operator may withhold, cancel, or reclaim any Bonus (and associated winnings) if it reasonably believes that the Bonus has been awarded or used in error or in breach of these Terms or the specific Bonus rules.

Payments & Withdrawals

Deposits

Payment methods: As of 2025, the Website may support deposits via:
- Crypto (BTC/USDT/ETH): minimum approximately £10, maximum approximately £50,000, with instant processing and high success rates for UK players.
- Jeton Wallet: minimum approximately £10, maximum approximately £2,000, with near-instant processing.
- Visa/Mastercard: minimum approximately £20, subject to card issuer approval and potential UK bank restrictions on gambling transactions.
- Bank transfers (including fintech providers such as Revolut/Monzo): available but not recommended for some UK players due to stricter anti-gambling policies.
Processor: Deposits may be processed by Continental Solutions Ltd (Cyprus) or other payment service providers acting on behalf of Continental Solutions Ltd B.V.
Deposit fees: The Operator generally does not charge deposit fees, but your bank, card issuer, e-wallet, or crypto exchange may apply fees or exchange charges.
Ownership of funds: You may only deposit funds that belong to you, from payment instruments registered in your name. Third-party deposits are prohibited.
Anti-money laundering: The Operator may, in line with AML policies in 2025, require that deposits be wagered a minimum number of times (for example, at least once) before withdrawal to discourage money-laundering, even where no Bonus is involved.

Withdrawals

Eligibility for withdrawal: You may request a withdrawal of your Real Money Balance and any winnings not subject to wagering requirements, provided that all KYC checks have been completed and there are no ongoing investigations.
Processing times: As of 2025, the standard pending period is up to 48 hours, with typical processing within 12-24 hours for fully verified Accounts. After approval, crypto payouts usually arrive within approximately 4 hours, whereas bank transfers may take 3-7 Business Days, depending on your bank and jurisdiction.
Withdrawal limits: Daily withdrawal limits are typically in the range of approximately £2,000-£4,000 (or currency equivalent), with a monthly cap of approximately £20,000. The Operator may, at its discretion, increase limits for VIP players or reduce them for risk reasons.
Method of withdrawal: Wherever possible, withdrawals will be processed back to the same method used to deposit. If this is not feasible (for example, for certain cards or crypto channels), alternative methods may be offered in compliance with AML rules.
Fees: The Operator generally does not charge withdrawal fees, but reserves the right to apply reasonable processing fees where withdrawals are frequent, small, or involve currency conversion. Any such fees will be disclosed before confirmation.

Refunds, Chargebacks, and Security Checks

Refund policy: Deposits are not ordinarily refundable once used for betting. The Operator may consider a refund request where no significant wagering has occurred, but is under no obligation to grant one. If a refund is given, any Bonuses and winnings derived from the refunded deposit may be cancelled.
Chargebacks: If you initiate a chargeback or payment dispute, the Operator may suspend your Account, recover any associated costs, and offset negative balances against future deposits or winnings. This may also trigger cross-brand action at Sister Brands such as Lilibet.
Security investigations: The Operator may delay or withhold payments while it carries out security checks, investigates suspected fraud, AML concerns, bonus abuse, or breaches of these Terms. You agree to cooperate fully with any such investigation in 2025 and beyond.

Limitation of Liability

Operator Responsibilities

Fairness and integrity: The Operator undertakes to provide Games and betting products that are, to the best of its knowledge, fair, and that use certified random number generators or properly regulated live casino equipment, as required under the Curaçao licence 8048/JAZ in 2025.
Accuracy of results: The Operator will take reasonable steps to ensure that event results, account balances, and transaction records are correctly recorded and displayed. In case of discrepancy between on-screen information and the Operator's internal logs, the internal logs will prevail, subject to manifest error.
Service availability: The Operator seeks to maintain the availability of the Website but does not guarantee uninterrupted service, continuous access, or absence of technical issues.

Exclusions and Limits

No guarantee: All services are provided "as is" without any warranty, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by applicable law.
Technical failures: The Operator is not liable for losses arising from technical failures, system errors, communication interruptions, network delays, or outages affecting your device, internet provider, or third-party game providers, provided it has taken reasonable care.
Third-party content: The Operator is not responsible for the content, accuracy, or availability of third-party websites linked from the Website, or for any services provided by third-party payment processors, game studios, or mediators.
Maximum liability: To the extent permitted by law, the Operator's total aggregate liability to you for any claim arising out of or in connection with your use of the Website in any 12-month period up to and including 2025 shall not exceed the lower of:
- the amount of the Bet or transaction in dispute; or
- the total amount of Real Money you have deposited into your Account in the six months preceding the event giving rise to the claim, minus any withdrawals made in that period.
Indirect losses: The Operator will not be liable for any indirect, consequential, or special damages, including loss of profits, business, or data, even if it has been advised of the possibility of such damages.
Mandatory rights: Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded under mandatory consumer protection laws, including those applicable in the UK.

Intellectual Property Rights

Ownership

Website content: All intellectual property rights in the Website and its content, including but not limited to text, logos, graphics, animations, audio, video, software, databases, and user interfaces, are owned by or licensed to the Operator and its licensors.
Trademarks: "Sultan Bet" and any related logos or brand identifiers displayed on syltan.bet are trademarks or registered trademarks of the Operator or its group companies. Other trademarks are the property of their respective owners.

Permitted and Prohibited Use

Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial entertainment purposes only, in accordance with these Terms.
No copying or distribution: You must not copy, reproduce, publish, distribute, display, modify, or create derivative works from any part of the Website or its content without the Operator's prior written consent.
No reverse engineering: You must not disassemble, decompile, reverse engineer, or otherwise attempt to access the source code of any software used in connection with the Website, except where permitted by law.
No data scraping: Automated data collection (including scraping, crawling, or use of bots) is strictly prohibited unless explicitly approved in writing by the Operator.

Privacy & Data Protection

Privacy Policy Reference

Separate policy: The collection, use, storage, and sharing of your personal data when you use syltan.bet are governed by the Operator's Privacy Policy, as updated from time to time in 2025 and made available on the Website.
Consent: By using the Website and accepting these Terms, you acknowledge that you have read and understood the Privacy Policy and that your personal data will be processed in accordance with it.
Regulatory framework: Personal data is processed under the laws of Curaçao and, where applicable, in accordance with international data protection principles and any mandatory rights you may have under laws such as the UK GDPR or other local regulations that apply to you.
Security measures: The Operator uses reasonable technical and organisational measures to protect your data, but cannot guarantee absolute security of information transmitted over the internet.

Changes to Terms

Updates and Notifications

Right to amend: The Operator may modify these Terms from time to time, including during 2025, to reflect changes in law, regulatory guidance, business practices, or product offerings.
Notification methods: Material changes to these Terms will be communicated by one or more of the following: email to the address registered on your Account, in-Account message, prominent notice or banner on the Website, or by requiring renewed acceptance upon your next login.
Effective date: Updated Terms will state their effective date. Continued use of the Website following the effective date constitutes your acceptance of the updated Terms.

Your Options in Case of Disagreement

Review obligation: You are responsible for regularly reviewing the Terms and any other policies referenced herein. If you do not agree with any updated Terms, you must stop using the Website.
Account closure: If you object to changes, you may request closure of your Account and withdrawal of your available Real Money Balance (subject to AML, KYC, and Bonus terms). After closure, you must not attempt to reopen or create a new Account unless permitted by the Operator.

Termination & Suspension

Operator's Right to Suspend or Terminate

Grounds for action: The Operator may suspend or close your Account, restrict access to funds, or void bets at its reasonable discretion, including where it suspects:
- breach of these Terms or any Bonus rules;
- fraud, money-laundering, or terrorist financing;
- use of stolen or unauthorised payment methods;
- bonus abuse, arbitrage, or collusion (including across Sister Brands such as Lilibet);
- creation of multiple accounts in your name or on behalf of others;
- under-age gambling or provision of false identity information;
- use of bots, scripts, or other automated tools;
- residence or play from a Restricted Jurisdiction.
Temporary suspension: The Operator may temporarily suspend your Account while conducting investigations, KYC checks, or security reviews, particularly in 2025 as regulatory expectations evolve.

Consequences of Termination

Settlement of funds: If your Account is closed for reasons other than serious breach or unlawful conduct, the Operator will pay out your Real Money Balance (less any amounts owed) using a method reasonably determined by it, subject to KYC and AML checks.
Confiscation rights: If the Account is closed due to serious breach, fraud, or unlawful activity, the Operator may, to the extent permitted by law and its Curaçao licence, void bets, confiscate Bonus Funds and related winnings, and withhold balances reasonably believed to be connected with the misconduct.
Cross-brand measures: The Operator may apply bans, exclusions, and risk flags across its brands, including Sister Brands such as Lilibet, where it reasonably considers this necessary to protect its business and comply with regulatory obligations.
Voluntary closure: You may request Account closure at any time via customer support or relevant account tools. The Operator will process such requests as soon as reasonably practicable.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, your Account, and all betting and gaming transactions on syltan.bet are governed by the laws of Curaçao, except where mandatory laws of your country of residence (for example, UK consumer protection law in 2025) provide you with additional non-waivable rights.
Regulatory jurisdiction: The Operator is licensed under Curaçao licence 8048/JAZ issued via Antillephone N.V. You acknowledge that the Website is not regulated by the UK Gambling Commission and that UK sector-specific protections (including GamStop and IBAS) do not apply.

Dispute Resolution

Internal complaints procedure: If you have a complaint, you should first contact customer support via the channels provided on syltan.bet, clearly describing the issue, relevant dates, and your desired outcome. The Operator aims to acknowledge and respond within a reasonable period, typically within a few Business Days in 2025.
Escalation within the Operator: If you are not satisfied with the initial response, you may request that your complaint be escalated to a manager or the compliance team, who will review the matter and provide a final internal decision.
External avenues: Although the Operator's Curaçao regulator, Antillephone N.V., may provide a complaints channel, intervention in individual disputes is limited. You may also contact independent mediation or review platforms that operate independently of the Operator, acknowledging that their recommendations are not legally binding on the Operator.

Courts and Jurisdiction

Curaçao courts: Subject to any mandatory laws, any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Curaçao.
Consumer rights: If you are a consumer resident in the UK or another country in 2025 whose laws grant you the right to bring claims in your local courts under mandatory consumer protection rules, nothing in these Terms limits that right.

Contact Information

Customer Support

Online support: For general queries, account issues, or complaints, you should contact customer support via the help centre, live chat, or contact form available on syltan.bet. The Website will provide the most up-to-date support channels and operating hours.
Email and phone: Where an official customer support email address or telephone number is made available, it will be clearly displayed in the "Contact" or "Support" section of syltan.bet. You should use those details for all Account-related communication.

Legal and Regulatory Correspondence

Mailing and legal address: All formal legal correspondence to the Operator should be addressed to:
Continental Solutions Ltd B.V.
Fransche Bloemweg 4
Curaçao
Regulatory reference: When contacting the Operator regarding regulatory matters in 2025 (including issues related to licence 8048/JAZ), you should clearly state your Account ID, registered email, and a detailed description of the issue.
Retention of records: For your own records and in case of disputes, you are encouraged to keep copies of all correspondence with the Operator and screenshots of relevant transactions or game histories.